Hugo Novel Ballot Review: Service Model, by Adrian Tchaikovsky
a review by Rich Horton
This is the sixth and last of my reviews of novels on the 2025 Hugo Award final ballot. Service Model is one of two Adrian Tchaikovsky novels that made the ballot this year. It's a standalone novel (as was the other, Alien Clay.)
The novel opens with Charles, a robot valet, going through his normal routine serving his master. We quickly gather that things aren't quite normal -- though Charles always asks, his master doesn't need much of what he offers. He never travels, so Charles can't make travel plans or ask as chauffeur. He doesn't have a wife any more, and in general he's not interested in much of anything. But today things are even more different -- for when Charles goes to dress his master, he finds him inert, and there's a terrible red stain. It's quickly clear that Charles must have slashed his master's throat while shaving him, though Charles has no record of taking such an action in his memory.Charles must be defective, he concludes, so he heads off to the diagnostic center to be repaired. But once there is it clear that not much is being accomplished -- in fact, all the robots are sent to "data compression", which turns about to be rather more literal than one might hope. But Charles has encountered another very unusual robot called "The Wonk", which insists that Charles must have been infected with the "protagonist virus", which gives him free will. Charles doesn't believe this, and decides that the Wonk is a terribly defective robot. (The reader will instantly recognize what the Wonk really is.) Charles desperately want to return to service, and the Wonk, having given him a new name -- Uncharles, as he can hardly still use the name his mater had given him -- suggests he investigate a "Conservation Farm" where humans are attempting to reenact ancient human life -- prior to robots.
So begins Uncharles' journeys through a world which is revealed as post-Apocalyptic -- society has clearly completely collapsed. The "farm" turns out to be a horribly oppressive sort of prison, where "volunteers" are compelled to pointlessly take a subway to work and to meaningless work etc. etc. The Wonk invades the farm -- she (she is mysteriously given a pronoun at some point) is very good at getting into places -- and helps free Uncharles from service to the bureaucrat running the farm. Then there is a journey to the "central library", where robots are archiving all human knowledge; then an encounter with "God" who gives Uncharles three wishes -- sending him first to serve the master of a manor like his first manor -- but of course there is no living human there; then a feral group of humans, who have no particular use for Uncharles, then a "king" -- but not a human king but a massive robotic soldier, ruling a group of military robots fighting an endless war. Finally, he and the Wonk (who keeps showing up) journey to God to finally learn the real truth as to what caused the apocalypse -- and they learn of course that God is no better than anyone else in this terrible future.
I am of two minds about this novel. It's very cleverly written, in Tchaikovsky's snarky voice, which is well adapted to the satirical aims of the book. Both Uncharles and the Wonk are delightful characters, though most of the rest of the characters (almost all robots) are slimly depicted. I found myself quite moved at times. Still, some of the book is too obviously set up to make satirical points that don't always land; some of it is unconvincing (particularly the time span), and every so often Tchaikovsky stomps on a joke (as when I could see the setup for an Oz reference towards the end of the book from a mile away.) It's a bit tendentious, for sure. All that said, on the whole it works nicely, and I enjoyed reading it.
Bottom line -- I divide the Hugo nominees this year into three piles -- one novel is to my mind clearly at the top; four novels are pretty close to each other in the middle group -- and Service Model is in this pile; and one novel is distinctly the least of the nominees (to my mind, a really puzzling choice.) I'll do an official summary at my Substack in a few days.